Join Our Team

Key Responsibilities:

Customer support

• Serve as the primary technical liaison between PixCell Medical and our U.S. clientele, fostering strong, trust-based relationships.
• Proactively engage with customers to ensure optimal device utilization and satisfaction.
• Implement high service standards, focusing on responsiveness and ease of use, to enhance customer satisfaction, leading to increased customer retention and expanded device
  utilization.
• Collaborate with sales teams to support upselling and cross-selling initiatives.

Technical Support and Problem Resolution (On-site and Remotely)

• Manage and prioritize service requests, ensuring timely resolution and clear communication via email, phone, and on-site service across various states.
• Provide tier-2,3,4 levels of support, resolving complex technical issues with our
  Hematology medical device and associated software.
• Conduct remote troubleshooting sessions using advanced diagnostic tools and video
  conferencing technologies.
• Develop and refine remote support protocols to maximize efficiency and minimize downtime for customers.
• Perform on-site installations, calibrations, and maintenance of our device across various healthcare settings.

Client Training and Education

• Design and deliver comprehensive training programs for end-users, covering device operation, maintenance, and troubleshooting.
• Conduct webinars and workshops to introduce new features and best practices to existing customers.

Support Product Development and Improvement

• Conduct root cause analysis on recurring issues, collaborating with R&D to develop long-term solutions.
• Gather and analyze customer feedback to inform product enhancements and new feature development.
• Collaborate with the R&D team to beta test new software updates and hardware iterations.

Job Requirements:

Technical Expertise and Education

• 5+ years of experience in medical device support, preferably in vitro diagnostics (IVD).
• Proven track record of successful customer relationship management in a technical role.
• Proficiency in troubleshooting complex electromechanical systems and analyzing diagnostic data.
• Hands-on experience in fixing mechanical components and replacing hardware.
• Strong software orientation.
• Experience in Linux-based systems.
• Experience with laboratory information systems (LIS) and hospital information systems (HIS) integration – an advantage

Education

• Bachelor’s in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, or equivalent.

Soft Skills and Attributes

• Exceptional communication skills with the ability to explain complex technical concepts to diverse audiences.
• Strong problem-solving abilities and a talent for innovative thinking.
• Excellent time management skills and ability to prioritize in a fast-paced environment.
• Adaptability and willingness to embrace new technologies and methodologies.
• Passion for improving healthcare outcomes through technology.

Additional Requirements

• Willingness to travel up to 50% of the time within the U.S.
• Valid driver’s license and ability to pass comprehensive background checks.
• Flexibility to occasionally work outside standard business hours to support customer needs.
• This position is on-site at our South Miami office and requires travel to customer sites across various U.S. states.

What We Offer

• Opportunity to make a significant impact on healthcare delivery in the U.S.
• Competitive salary and performance-based bonuses.
• Comprehensive health benefits.
• Ongoing professional development and training opportunities.
• Collaborative work environment with a team passionate about innovation in healthcare.

At PixCell Medical, we’re not just looking for an employee; we’re seeking a partner in our mission to revolutionize point-of-care hematology testing. If you’re ready to challenge yourself, grow your skills, and make a real difference in patient care, we want to hear from you.

PixCell Medical is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply for the role

Key Responsibilities:

• Sales Strategy and Planning:
  Implement strategic sales plans, set sales targets, and identify opportunities for growth within the region.
• Sales Execution: Monitor and manage their sales funnel and pipeline, ensuring effective sales processes and activities are in place to meet their sales goals.
• Customer Relationship Management: Build and maintain strong relationships with key POC customers within the region, understanding their needs and addressing their concerns.
• Reporting and Forecasting:
  Strong familiarity with sales CRM systems, including HubSpot.
• Travel: 50% required within the region to meet with prospective and current customers.

Position scope: Full-time
Location: California

Job Description:

• Supervise the manufacturing machines & processes, ensuring quality work is done in a safe & efficient manner.
• Improve and define machines’ work instructions.
• Develop & execute (hands-on) plans that improve production efficiency, reduce costs, and minimize required labor.
• Identify & diagnose issues in production machines and provide effective solutions and training.
• Solve problems and manage fault investigations in the consumables production line.
• Coordinate R&D, Engineering & Operations-related activities in the production line and manage change implementation through the ECO process.
• Oversee & execute machine maintenance & service plan.
• Prepare & maintain machine documentation & records.
• Establish safety procedures & protocols to ensure workers well being.
• Carry out training on work procedures and enforcement of work according to procedures on the production line.
• Management of in-line QC (destructive and not destructive) tests of products from the production line.
• Responsibility for production yield.

Job Requirements:

The candidate must be highly professional, passionate about his/her work, and a team player. He/she has to combine technical excellence with attentiveness to small details, and the ability to deliver on time and quality.

• Degree in Mechanical Engineering / Practical Mechanic Engineer or similar.
• Proven experience in machinery automation, pneumatics, mechanics, optics, robotics, and
  control systems.
• Proven experience in contractor management.
• Proven experience with IQ / OQ / PQ processes.
• Relevant experience in a mid-size medical manufacturing organization of at least 3 years.
• Superb analytical, problem-solving, and critical thinking skills.
• Ability to make decisions under pressure.
• Great attention to detail and organizational skills.
• Relevant experience in a mid-size medical manufacturing organization of at least 3 years.
• Experience in writing new work procedures and updating existing ones.
• Experience with CAD software – advantage
• Strong leadership abilities.
• Superb written and verbal communication skills.
• Proficiency in MS Office
• Experience in ISO, CE & FDA audits.
• High-level English (reading and writing).

Position scope: Full-time
Location: Yokneam Ilit

Job Description:

The position involves alternating shifts: morning shift from 7:00 to 16:00 and evening shift from 16:00 to 24:00.

Join us and become part of PixCell’s amazing team!

Job Description:

Quality Control and Assurance

• Lead and execute QC processes on the medical device production line, with a focus on in-process monitoring and control
• Implement and oversee in-line quality control processes to inspect products during their journey through the production line
• Create and implement monitoring points throughout the production process
• Conduct methodical investigations into production obstacles, aligning with industry quality standards
• Perform and oversee audits of raw materials intake and final product inspections
• Calibrate all production facilities and maintain calibration schedules

Process Improvement and Documentation

• Lead and execute ongoing production improvement initiatives
• Identify inefficiencies or deviations in production workflows, using tools like scatter charts or fishbone diagrams
• Write detailed internal reports on quality metrics, trends, and corrective actions
• Develop and update work procedures for various production stages
• Standardize and centralize quality data from production processes

Subcontractor Quality Management

• Conduct audits of critical subcontractors to verify compliance with ISO 13485 and other regulatory requirements
• Perform thorough inspections of raw materials and subassemblies at subcontractor sites
• Apply risk-based approaches to assess subcontractor processes
• Work closely with subcontractors to address non-conformities and implement corrective actions

Team Leadership and Collaboration

• Directly manage and mentor the QC team, fostering a culture of excellence
• Work closely with multiple departments, including production, R&D, operations, and external subcontractors
• Conduct and participate in internal and external audits

Job Requirements:

• Minimum of 3 years’ hands-on experience in a similar QC role, preferably in the medical device industry
• Demonstrated understanding of audit processes and quality control methodologies
• Proven ability to lead teams and implement process improvements
• Strong problem-solving skills and attention to detail
• Excellent communication skills in English, both written and verbal
• Bachelor’s degree in Engineering, Quality Assurance, or a related field
• High level of motivation and drive to advance and improve processes
• Ability to work effectively in a fast-paced, dynamic environment
• Strong analytical skills with a data-driven approach to problem-solving
• Willingness to be hands-on and lead by example on the production floor and at
  subcontractor sites

Job Description:

• Prepare and manufacture reagents for diagnostic technologies, ensuring all necessary components are included for the analyzers
• Strictly adhere to written preparation procedures and manufacturing schedules
• Complete work orders in a timely manner to support the production of diagnostic products
• Prepare buffers, solutions, and raw materials for the manufacturing process
• Conduct analytical tests at various key stages of production to ensure reagent quality and performance
• Maintain and calibrate manufacturing equipment to ensure optimal performance and durability
• Adhere to quality control procedures to guarantee the reliability of reagents
• Maintain accurate records and clean production areas to comply with regulatory requirements, good manufacturing practices, and standard operating procedures
• Assist with in-process testing to ensure that batches meet product specifications
• Maintain needed stock levels of raw materials and issue purchase requests as needed
• Collaborate with the supply chain department to ensure adequate supply of reagents to the production line
• Monitor inventory levels and communicate with relevant departments to prevent stockouts or overstock situations
• Contribute to the improvement of work instructions in collaboration with relevant engineering departments

Job Requirements:

• Associate degree in chemistry, biology, or a related scientific field
• 0-2 years of experience in a manufacturing environment, preferably in medical devices or diagnostics
• Familiarity with GMP standards and ISO 13485 quality management systems
• Attention to detail and ability to follow precise protocols
• Strong analytical and problem-solving skills
• Proficiency in computer skills, including use of Microsoft Office package (Word, Excel, PowerPoint)

Preferred Skills

• High level of precision in work execution
• Strong commitment to quality and continuous improvement
• Self-learning orientation and ability to quickly adapt to new technologies and processes
• Familiarity with automated manufacturing processes

Position scope: Full-time
Location: Yokneam Ilit